Terms of service

TERMS AND CONDITIONS

Description

At MARIA CACAO, we are committed to providing the highest quality service, always striving to deliver an exceptional experience for our customers. Below are the terms and conditions governing all sales and operations of our store. At the end of these terms, you will find contact details for any additional questions or clarifications regarding our sales and processes.

Purchase Execution

The mariacacao.mx platform is designed for autonomous purchasing. Completing a purchase constitutes an express intention to pay for and receive the products acquired in the transaction, thereby confirming the customer’s commitment to the purchase. By finalizing a purchase, the customer fully accepts these terms and conditions.

Product Information

All product descriptions and details are provided for informational purposes only. Under no circumstances shall MARIA CACAO's product information be construed as medical advice, diagnosis, treatment, cure, or prevention of any disease, syndrome, or condition. We strongly recommend consulting a physician before starting any diet, exercise program, or consuming supplements, vitamins, medications, or other products—especially if you suspect a health issue.

Product Imagery

MARIA CACAO provides descriptive information and representative images of all products for illustrative purposes only. Actual delivered items may vary slightly from these visuals.

Service Hours

Platform Availability: mariacacao.mx operates 24/7, including holidays.
Customer Support:
- Email: hola@mariacacao.mx (available anytime)
- Phone/WhatsApp: +52 55 5946 0398 (available anytime)
- Live Support Hours: 10:00–18:00 GMT-6, Monday–Friday.

Pricing

All prices are listed in Mexican Pesos (MXN) and include VAT (IVA).
Prices subject to IEPS (Special Tax on Production and Services) are also inclusive.
Prices are non-negotiable.

Payment Methods

Accepted payment options:

Credit Cards: VISA, Mastercard, American Express.
Debit Cards: HSBC, Banamex, Santander, Inbursa.

Note: Payments are processed via third-party services with their own terms. While MARIA CACAO will assist with payment issues, ultimate responsibility lies with the external provider.

Delivery

Mexico City & Metropolitan Area: 24–48 business hours.
Domestic Shipments: 2–7 business days.
Exclusions: No deliveries or order processing on weekends/holidays. Delays may occur during peak seasons.

Credit Card Verification:
For credit card payments, MARIA CACAO may request customer verification. If required, a form will be sent to the customer. Failure to submit completed documentation within 24 hours will result in automatic order cancellation and refund.

Invoicing

A sales receipt is automatically emailed upon order completion.
For invoices, email hola@mariacacao.mx with:
- Original Tax Identification Certificate (CIF) in PDF format (signed digitally by the Tax Administration Service).
- Requests with scanned copies or non-compliant formats will not be processed.

Contact for Clarifications:
Email: hola@mariacacao.mx | Phone/WhatsApp: +52 55 5946 0398